Member since 2022
Feeling let down by 'welcoming' staff, but lovely restaurant.
stayed: November 2024
I booked this 'romantic break' for my partner's birthday. When we arrived the reception was a little busy. The two girls at the desk didn't feel particularly welcoming to any guests checking in. It would have been nice to be told where things were, we had to ask where the restaurant was from our room. Included in the package was a bottle of chilled Prosecco in our room on arrival, which unfortunately it wasn't. I went and spoke to the receptionist who was not apologetic at all, just mumbled oh ok. We went for a drink in the bar and was behind the receptionist who was collecting our Prosecco and having a bit of a moan to the bar staff about it. When we returned to our room the Prosecco was there, but she hadn't bothered to leave any glasses. It's not quite the same from a glass tumbler so we ended up taking the bottle home with us the next day. The restaurant was lovely and the food extremely good. It was an average stay and for the money I did expect a little more customer service and to be a more attentive, which they were not.
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