Contact us

Coronavirus update 04 June 2020

Although we are still working with a limited customer service team, we are now pleased to announce that we have now opened up our phone lines for bookings and enquiries. Phone lines are now open Monday to Saturday, 9am to 6pm, but are closed on Sunday for the immediate future.

Coronavirus update 27 May 2020

Great news! - we are now opening up to new reservations for booking from 4th July onwards. We are still working with a limited customer service team so unfortunately we won't be unable to provide our usual telephone support at this stage. We will however respond to any email queries as quickly as we can.

We've also formulated a new 'book with confidence' policy regarding safety and the security of your booking. In short, as long as you give us 48 hrs notice, you won't lose out and if the hotel needs to close, you can get a full refund.

Coronavirus update 19 May 2020

Coronavirus update 1 May 2020

Coronavirus update 23 March 2020

Coronavirus update 18 March 2020

We're always glad to hear from you - please use the contact details below to ensure your query is directed to the right people.

Hotel reservations or general enquiries:

We are still working with a limited customer service team so we are currently operating with reduced opening times. You can of course book hotels online and send us emails 24/365.

Looking to amend or cancel an existing booking? You can now do this online. Please check your email for a link to our online amendment facility. If you do not have a link or cannot find your email, click here to receive a reminder.

Telephone: 0333 2125 594 (local call rates from anywhere in the UK)
or  +44 (0)113 394 6107 (from overseas or if you are unable to use 0333)

Opening hours

We will provide email and telephone support during the following hours. You can of course book hotels online and send us emails 24/365.

Monday - Saturday: 9:00am to 6:00pm
Sunday: Currently closed due to reduced team.

We are closed Christmas Day, Boxing Day and New Year's Day

New hotel enquiries or hotel support requests

If you are a hotel wishing to join our site please complete our 1 minute enquiry form

Suppliers, partners & marketing services

If you would like to offer us your services or propose a partnership, we are happy to hear from you, but do not like cold calls. If you think you can add value to our company, please email a short introduction or proposition to All emails that don't look like blanket mail shots will be answered.


If you're a talented person with a passion for service and fine hotels and would like to discuss joining our team, please email your CV to

Our postal address is:
OPL Leisure Group Ltd
Brook Leigh
Lee Mill Road
Hebden Bridge
West Yorkshire

Registered in England & Wales no 04800426 VAT registration no. 826 1652 32

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To book by phone, help, or advice
0333 2125 594