Contact us
Coronavirus update 04 June 2020
Although we are still working with a limited customer service team, we are now pleased to announce that we have now opened up our phone lines for bookings and enquiries. Phone lines are now open Monday to Saturday, 9am to 6pm, but are closed on Sunday for the immediate future.
Coronavirus update 27 May 2020
Great news! - we are now opening up to new reservations for booking from 4th July onwards. We are still working with a limited customer service team so unfortunately we won't be unable to provide our usual telephone support at this stage. We will however respond to any email queries as quickly as we can.
We've also formulated a new 'book with confidence' policy regarding safety and the security of your booking. In short, as long as you give us 48 hrs notice, you won't lose out and if the hotel needs to close, you can get a full refund.
Coronavirus update 19 May 2020
Our reservations department remains closed, however following the recent Government announcement we are hopeful that hotels will reopen at some point in July, and we plan to open our reservations system to bookings shortly.
We continue to operate with a very limited number of staff handling many enquiries. Thank you for your understanding. If you have a forward booking in place we are currently contacting customers with bookings up to and including 3rd July as your bookings will be unable to take place on your chosen date. If your booking is for any arrival date outside of this period, please bear with us. We haven't forgotten you and will be in contact with you soon as we get a better understanding of reopening times. If you have a query regarding a gift voucher click here.
We'd like to take the opportunity to thank our customers for your understanding and kind words of support.
Coronavirus update 1 May 2020
Our reservations department remains closed and due to the current uncertainty over hotel reopening dates we are still not currently accepting any new reservations. This remains under constant review and we hope to provide a further update shortly.
We continue to operate with a very limited number of staff handling many enquiries. Thank you for your understanding. If you have a forward booking in place our policy is to contact customers in priority order based on arrival date. We are currently contacting customers with bookings up to and including 21st May. If your booking is for any arrival date outside of this period, please bear with us. We haven't forgotten you and will be in contact with you soon to discuss your options. If you have a query regarding a gift voucher click here
Coronavirus update 23 March 2020
Due to government advice aimed at containing the spread of Coronavirus, the majority of hotels are now closed, and we believe the remainder will be forced to close very shortly. We urge all our customers to follow advice to avoid unnecessary travel, stay home, and stay safe.
Our reservations dept is now closed to new bookings and enquiries until at least 25 May. We will keep things under review, but at present there is simply too much uncertainty about when hotels will be able to reopen and people will be able to travel again. We are still working behind the scenes, and if you still have a booking in place we will contact you to outline your options, as and when things become clearer. Please do not attempt to contact us as we are working through customers in chronological order and are unable to respond to individual enquiries at present.
Please bear with us at this very difficult time, and check back regularly for updates. For updates on when bookings can be made again please ensure you are subscribed to our newsletter.
Coronavirus update 18 March 2020
Due to corona virus it has been necessary to temporarily disable our phone lines. We are available by email at: reservations@offpeakluxury.com. If your enquiry is regarding a postponement or cancellation please quote your booking reference in the email subject. We are prioritising those arrivals within the coming 7 days - and due to the large volume we ask you to bear with us. We would like to thank you for your patience during this difficult time.
We're always glad to hear from you - please use the contact details below to ensure your query is directed to the right people.
Hotel reservations or general enquiries:
We are still working with a limited customer service team so we are currently operating with reduced opening times. You can of course book hotels online and send us emails 24/365.
Looking to amend or cancel an existing booking? You can now do this online. Please check your email for a link to our online amendment facility. If you do not have a link or cannot find your email, click here to receive a reminder.
| Telephone: |
0333 2125 594 (local call rates from anywhere in the UK) |
| or |
+44 (0)113 394 6107 (from overseas or if you are unable to use 0333) |
| Email: |
reservations@offpeakluxury.com |
Opening hours
We will provide email and telephone support during the following hours. You can of course book hotels online and send us emails 24/365.
| Monday - Saturday: |
9:00am to 6:00pm |
| Sunday: |
Currently closed due to reduced team. |
We are closed Christmas Day, Boxing Day and New Year's Day
New hotel enquiries or hotel support requests
If you are a hotel wishing to join our site please complete our 1 minute enquiry form
Suppliers, partners & marketing services
If you would like to offer us your services or propose a partnership, we are happy to hear from you, but do not like cold calls. If you think you can add value to our company, please email a short introduction or proposition to ideas@offpeakluxury.com. All emails that don't look like blanket mail shots will be answered.
Careers
If you're a talented person with a passion for service and fine hotels and would like to discuss joining our team, please email your CV to working@offpeakluxury.com.
Our postal address is:
OPL Leisure Group Ltd
Brook Leigh
Lee Mill Road
Hebden Bridge
West Yorkshire
HX7 7AB
England
Registered in England & Wales no 04800426 VAT registration no. 826 1652 32
newsletter sign up
customer login
