Stylish luxury country hotel in Buckinghamshire
BookMember since 2012
Not as good as the first visit...
stayed: June 2016
I returned to Stoke Park for the second time & although I have visited before I found that the staff on arrival just assumed we knew where all the facilities were. The restaurant has now moved to the 2nd floor & although much larger I had to complain about my main course as it was over cooked. They were also unaware of the booking I made for the restaurant made via offpeakluxury (apparently).
We were meant to get a glass of champagne on arrival, but didn't receive this until we sat down for dinner?
The building was very noisy with one of us being by the kitchen & another by the laundry cupboard & the rooms were very stuffy. Putting the air conditioning on just made the room very noisy every 30 mins when it kicked in.
I understand the new owners are looking to refurbish the hotel which I think is needed, with guests being away from staff areas, so they can relax & enjoy their stay. My previous visit I overlooked the grounds & this was far more peaceful. Such a shame as I thoroughly enjoyed my last visit & this was for a birthday. On departing, the duty manager did listen to my comments. I would be interesting to visit again, once the transformation has taken place.
offpeakluxury says:
Thank you for your feedback.
We are disappointed to hear that you experienced some issues during your stay. We can assure you that we requested quiet rooms and had reserved a table for dinner at 7:30 pm when the booking was made so we are very sorry that these requests were not carried out.
It is a shame that this stay was not as good as your previous one. Your comments have been forwarded to the hotel so any necessary action can be taken.
Kind regards
Offpeakluxury
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