Stylish spa hotel with award-winning restaurant near Cambridge
BookMember since 2020
Disappointed
stayed: December 2024
I d booked a champagne spa stay for a 60th birthday treat - the premium room with jacuzzi bath - however room (203) did not have hot water nor did the jacuzzi bath work. When I contacted reception they did indeed check the water temperature & duly noted it was tepid at best & also said oh no this jacuzzi doesn t work - I politely requested to be moved to a room with hot water & a jacuzzi that actually worked I was informed that no other rooms were available . I registered my disappointment with Off Peak Luxury only to be offered a 20% refund - I d paid in totally 359 for a luxury room without hot water nor a working jacuzzi bath.
I would not recommend nor will use Off Peak Luxury again nor the Quy Hotel - on a positive the quality of food was good.
Quy Mill Hotel & Spa says:
"Thank you for taking the time to share your feedback. We deeply regret the issues you encountered during your stay and the disappointment they caused, particularly as it was intended to be a special celebration.
Please accept our sincerest apologies for the lack of hot water and the non-functioning jacuzzi bath in your room. We understand how frustrating this must have been, especially given your expectations for a premium experience. While we regret that we were unable to offer an alternative room on this occasion, this falls short of the high standards we strive to uphold.
We're glad to hear that you enjoyed the quality of the food during your stay. Nonetheless, we recognize that this does not fully make up for the other shortcomings. Your feedback has been shared with our team to address the issues you experienced and to ensure such situations are avoided in the future.
Warm Wishes,
offpeakluxury says:
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