Member since 2023
Would not stay at Wotton House again
stayed: October 2023
Our room was very spacious and our Prosecco and chocolates were in our room upon arrival- sadly there was no heating available to us in the room which got very cold. We asked for the radiators to be turned on but it never happened and they brought a very ineffective mobile heater which blew the electrics and then they brought us another ineffective mobile heater. Also due to water maintenance there was no water in our room on the Monday (we had been pre-warned about this).
I really feel the cold room was a disgrace and it spoiled what could have been a pleasant stay. I slept in my jumper to stay warm which is totally unacceptable especially as this was meant to be a treat and was not a cheap two nights away.
Regards
Karen Rapaccioli
Wotton House Hotel - Dorking says:
Dear Karen,
Thank you for taking the time to write your feedback regarding your stay, we are pleased you enjoyed the spacious room, prosecco and chocolates. We apologise for the issue concerning the heating. Our main heating had not turned on yet for the colder months and therefore had the mobile heaters instead, however we are sorry to hear this was not effective throughout your stay. We will pass your valuable feedback on to our maintenance department and general manager to improve in the future. In the meantime, if you find yourself returning to the Surrey Hills in the future. Please do contact us and as we would love to provide you with the unforgettable experience you were expecting on your first stay.
Kind regards
Caroline
Assistant front of house manager
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