Reviews for Ufford Park Resort, Melton, Woodbridge, Suffolk, IP12 1QW

Booked for our 25th wedding anniversary and very disappointed checking in were very poor at reception no customer service and not friendly room did not get cleaned one day and had to ask for toilet paper and breakfast plates to be taken away as we had breakfast in room

Chambermaid was inadequate to the be kindly and award winning retauarant was rubbish

We were gifted this stay from our family as a present to help my recovery from a recent operation.

I booked to take my sister for her birthday and I was particularly looking forward to using the spa with her. We were sent an email in advance saying that the spa was not working but that we could use the thermal suite. My sister and I decided that we would still go because we could use the thermal suite. I then received another email before we arrived saying that the spa wasn't working (no mention of the thermal suite) and so we decided we would still go again. When we arrived at the hotel we were told that the thermal suite was not available either. We were very unhappy and expressed that we were not told. They apologized but could not rectify the situation. They said we could request a full refund and that the manage would be happy to grant this. We therefore accepted this and went to our room. When we went to our room the beds were made as a double but we had requested 2 single beds. Then my sister sat on the chair and the arm /leg broke off. We rang and complained and asked for the beds to be split in to two singles. They then offered us an upgrade of a room and we moved room. We were promised a refund and still this has not been granted.

This is an honest and fair review for our stay. We booked with Off peak Luxary thinking we were getting a nice hotel and food package. We Arrived to find a very average room not the luxary we were expecting. The room carpet was not cleaned properly, bits on carpet , the carpet was threadbare in places. The toilet seat was loose and wasn t even the correct size for the toilet. It was too small. The floor in the bathroom was dirty, the shower leaked onto floor and when soaked up with the floor towel the towel was dirty. There were stains on the wall by the bed and the phone provided in the room was not connected.