Member since 2022
Not happy
stayed: June 2024
I booked to take my sister for her birthday and I was particularly looking forward to using the spa with her. We were sent an email in advance saying that the spa was not working but that we could use the thermal suite. My sister and I decided that we would still go because we could use the thermal suite. I then received another email before we arrived saying that the spa wasn't working (no mention of the thermal suite) and so we decided we would still go again. When we arrived at the hotel we were told that the thermal suite was not available either. We were very unhappy and expressed that we were not told. They apologized but could not rectify the situation. They said we could request a full refund and that the manage would be happy to grant this. We therefore accepted this and went to our room. When we went to our room the beds were made as a double but we had requested 2 single beds. Then my sister sat on the chair and the arm /leg broke off. We rang and complained and asked for the beds to be split in to two singles. They then offered us an upgrade of a room and we moved room. We were promised a refund and still this has not been granted.
offpeakluxury says:
Thank you for your review.
We are sorry to hear your stay did not meet your expectations, as you are aware we have contacted the hotel regarding this and compensation has been offered by the hotel to your satisfaction.
Kind regards,
Country Hotel Breaks
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