Member since 2022
Not the luxury you would expect for the price
stayed: February 2025
Was looking forward to a couple of days off in a nice hotel. Arrived less than an hour before check in and went to see if the room was read. No politeness just told no rooms are not ready till 3pm. But you can use the facilities. No offer to book me in so we could open the room to book drinks to it or anything. And didn t even direct to where facilities were. Finally checked in and got to our room which was sort of clean and spacious with a nice sized bed. But no finishing touches. Carpet was warm under the fridge. Fridge needed a clean and stains on the chairs. Table for dinner was booked and food was nothing extravagant but was nice staff were pleasant. Booked the bill to the room as had opened it on check in. As we were leaving we were stopped by the waitress to say we needed to pay as our room was not open. Very embarrassing as it looked like we were doing a runner. She then had to escort us to reception to sort it out. Where we weee just told sometimes it just happens. And offered a free bottle of wine. But it had already ruined a nice evening. Breakfast was buffet which I have no problem with but there was 1 coffee machine for more than 20 tables and the queue was 10 deep at one point hot water urn was on top of a high bar table where the coffee as also so was an accident waiting to happen. On check out other people were complaining that the spa weekend they had booked was not as expected as some things including the hot tubs were out of order. And was promptly told it was due to admin taking time to raise po s to get it fixed. They had also been charged for their free treatments which then had to be refunded. The overall courtesy of the recipient staff was not very welcoming. Having to walk past all the ground floor rooms to get to the restaurant and bar was also a bit odd. Not worth the money they charge for the stay.
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