Boutique hotel situated in the quaint West Midlands village of Charlecote
BookMember since 2020
Not up to the standard expected when booking with offpeakluxuary.
stayed: June 2024
A tired hotel in need of updating and certainty not up to the standard expected on offpeakluxuary.
My wife and I stayed for two nights middle of June '24,
Before arrival I had booked two afternoon teas on the hotels website page 'upgrade your stay'. On arrival the restaurant told me the hotel computer system was not compatible with the kitchen system, my booking had not been passed on so the kitchen could not supply even though I was prepared to wait. No afternoon tea for us.
At 7.30am the next morning my wife washed her hair only then to find the plug had been cut off the hairdryer! The room telephone had no plug socket/connection so I had to dress and walk across the carpark to reception to report the problem. A replacement hairdryer was eventually delivered to the room where I was given a WhatsApp number for future reception contact!!!
No complaints with the evening meal and the buffet breakfast was adequate but no real choice of cooked, just the usual bacon, egg etc.
The staff are all quiet young, seemed to be doing their best but the hotel undoubtedly has problems and fell well short in all areas of the standards we have come to expect when booking with offpeakluxuary. Do not recommend and certainly will not stay there again.
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