Member since 2013
Can't praise Overton Manor highly enough.
stayed: August 2020
From the minute we arrived we experienced nothing but top quality service. We had booked the 'Hot Tub Luxury' break and it more than fulfilled our expectations. We had a large bedroom on the ground floor with the Hot Tub outside and also a first floor lounge and kitchenette, with an outside balcony. The whole place was spotlessly clean. All Covid regulations were strictly adhered to with plenty of rppm between tables in the restaurant. The dinner menu offered a varied choice and every meal we had was superbly cooked and presented. Breakfast was also excellent. The only negative comment I have concernd the Agent rather than the Hotel. We booked before the reduction in VAT was announced and it transpired that we could have cancelled then rebooked for approx. 90 less. We queried this at the Hotel and were told that the pricing was due to the Agent not themselves.
offpeakluxury says:
Thank you for your feedback.
We are pleased to hear that you enjoyed your stay at Orestone Manor.
We have contacted the hotel regarding the VAT and lower rate you have referred to. We understand you requested a refund on the pre-paid package due to the VAT reduction and you were advised by the hotel that they are not passing this on to their customers. You also mentioned that we are advertising the same package at a lower rate on our site and I would like to assure you that our rates have not changed however they do vary for different seasons and room types.
Kind regards
Offpeakluxury
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