Member since 2013
Our times plus experience
stayed: October 2018
There was no prosecco waiting in our room as promised - we had to ask for it
There was confusion re: our free bottle of wine with dinner
There were no canap s offered - we had to ask for it
Those on deals were seated apart from other customers
The choices offered on the dinner menu were disappointing
Again there was confusion regarding our afternoon tea and we had to show our paperwork to clarify our entitlement
However the breakfasts and quality of food were excellent
Orestone Manor says:
Thank you for your review and I am sorry there was some confusion with your booking. We usually bring up the prosecco to the room when asked so that is is nice and cold, since arrival times can vary from 3pm-late into the evening. Canapes are normally brought to the table with your menus, not served in the lounge area but if they were not brought to the dinner table I do apologise. I can assure you though that diners on deals are not seated apart from other guests - on a normal night everyone eats together. The only time some guests are seated separately is if we have an events night such as a Murder Mystery or Chocolate Tasting that residents opt not to take part in (as there is an extra charge for these events). These events take part in a separate room to those that have opted out so as not to disturb residents dinners.
I am sorry for the confusion regarding the wine and afternoon tea and I have issued the staff with further training regarding our offers so that this does not happen in the future.
I am pleased you enjoyed the food - I shall pass your feedback onto the chef.
Kind regards,
Laura, Front Desk Manager
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