14th century historic castle hotel in the North East near Newcastle
BookMember since 2019
Day and Night Variance.
stayed: July 2024
Service in the restaurant was strikingly different at breakfast and dinner.
Dinner service was excellent which made breakfast a bit of a shock.
Both mornings were different and difficult but one particularly.
Clearly there were tensions between the staff one suited lady had no patience with a dark haired lady didn t help her and was later complaining to colleagues about another waitress who clearly irritated her a bubbly lady who providing the tour. These poor interpersonal skills were apparent to everyone.
There was no orange juice at breakfast and we had to also wait for coffee as the machine had run out .
The next morning was better with cheerful friendly staff but we were in the pavilllion and I had to leave the table to go into the main restaurant to request pastries and coffee.
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