14th century historic castle hotel in the North East near Newcastle
BookMember since 2019
3 star review
stayed: May 2024
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Staff very friendly but we felt that because we were served by different servers at the dining table we didn t get the best service we expected so was disappointed as we were celebrating our wedding anniversary starter was poor for my husband mine was fine we did complain but different staff was not helpful my husband was offered a complementary drink which we were charged for the person on reception did cancel the drink bill and did not charge us for our gin and tonic but we did go expecting a high standard
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