Stunning 4* countryside spa hotel just outside London
BookMember since 2011
Steer clear for the price - Real let down.
stayed: February 2018
Room needed a freshen-up & clean, black scuffs on walls and general dust. Wifi didn't reach rooms. No mobile phone service at the hotel, which I think should be advertised. We have children so needed to be reachable at all times. There was a wedding going on which is ordinarily fine, however the celebration room is in the middle of the hotel so you have to walk past it when leaving your room. Noisy Wedding guests and children using the general bar which completely disrespects the idea of a romantic relaxing getaway. Booked and paid for champagne which was not in the room on arrival as should have been.
offpeakluxury says:
Your comments have been forwarded to the hotel however we would like to comment on a couple of points referring to our website. When wi-fi is available at one of our hotels the appropriate icon is shown. This is not displayed on the page relating to Down Hall on our websoite as this service is not available. Unfortunately some hotels that are off the beaten track do have a limited phone signal.
We would like to thank you for your feedback however are sorry to hear your stay was not to your satisfaction.
Kind regards
Offpeakluxury
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