4* Award-winning Luxury spa hotel near Henley on Thames
BookMember since 2019
Could do better.
stayed: January 2022
Very impressive hotel.Arrived to find that there was no record of our reservation,after producing the confirmation email the situation was rectified.Staff polite and helpful.Romm was on the GF opening onto the garden terrace.A great help as we had a dog.The room was a little tired.Resturant good but disappointed to find the same limited menu was produced for both evenings.Had one of the bar meals instead.The main disappointment was the drink prices.The young bar server was reluctant to produce the drinks list,the result was that we were served with two G and T's which we realised when we got home cost close to 50.Possibly our fault for not insisting to see the list and asking for a Scottish Gin..
Danesfield House Hotel & Spa says:
Thank you for taking the time to write us a review regarding your recent stay and your feedback is greatly appreciated as it will help us make improvements for the future. Please accept my sincerest apologies regarding the check in process and not having any record of the arrival. This is extremely rare and I am looking in to this as a matter of urgency to ensure nothing like this ever happens again, I am however delighted to read that the team were able to rectify the situation for yourself in a polite and helpful manor. Whilst we are competitively priced for the luxury hotel market we greatly appreciate your feedback on the prices as it helps better inform any future changes we may make to the menu. Please rest assured it is standard practice for the bartender to make the prices readily available and transparent and if this was not the case I would like to offer our apologies once again. I would love an opportunity to welcome you back in the future and would ask if you decide to book again you contact myself directly at the hotel reception so I can oversee your booking and ensure we take the best possible care of you.
Kind regards,
Reception Supervisor
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