4* Award-winning Luxury spa hotel near Henley on Thames
BookMember since 2019
Lovely Birthday Weekend!
stayed: January 2022
We had a really lovely stay for my partners birthday, and the staff were very friendly! The spa is a bit tired, and for 2 days of our stay the jacuzzi was out of order, which was a shame! The food was excellent, and I would highly recommend the afternoon tea.
The only issue we had was that we had booked the champagne package for 2, which included late checkout until 1pm. We planned our day around this, but the hotel said that any checkout later than the standard 11am would be charged, and that 12pm is the latest they offer (for a fee)! Perhaps this needs to be changed on the package details, or for the hotel to be made aware that it is part of the package?!
offpeakluxury says:
Thank you for your review.
The 1 pm late check out is stated on the package as subject to availability, although we are sorry the staff member you spoke to was not aware of this, we have many booking for this hotel and this has not been an issue before, but we will make sure the appropriate staff are informed.
Kind regards,
Offpeakluxury
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