4* Award-winning Luxury spa hotel near Henley on Thames
BookMember since 2019
Lovely stay, but not exactly what expected
stayed: May 2023
I have purchased champagne Spa stay for two for friends birthday, with the offer that included an option to exchange champagne into afternoon tea. But when booking, the price was higher than before, and when I contacted hotel to arrange afternoon tea time, they said its not included in my offer. We did not want to drink alcohol, and champagne (marked as value of 60 on the deal) was exchanged for us into a voucher each for two mocktails. However, there are only two sad mocktails in the menu, costing 8, and it really felt like we're not receiving what we've paid for... If I knew this in advance, we would have booked elsewhere, as an afternoon tea was an important choice for my decision.
Surrounding grounds were neglected a lot since the last time I've visited, with no water features (all dried out), and overgrown beyond imminent grounds of the hotel, so no long walks available as it used to be.
The best part of our stay was the dinner. It was absolutely lovely, food is delicious and presented well. Spa experience was also nice, even though we haven't booked any massage in advance, so there was no availability to book anything on the day. I would come back here for dinner it afternoon tea, not sure if I'd book a deal that is not what it says on a tin.
Danesfield House Hotel & Spa says:
Dear Evelina,
Thank you for taking the time to complete the survey and provide us feedback on your recent stay. Your comments are greatly appreciated and will be used to help us continue to improve. I will be liaising with the relevant heads of department to discuss how we can best implement your feedback to make improvements for the future. Thank you once again for your feedback, and I hope I will have the opportunity to welcome you back personally in the near future to see some of the improvements we have made.
Kind regards,
Franklyn,
Guest Relations Manager
offpeakluxury says:
Thank you for your review.
We have looked into this and your package states 'A complimentary bottle of Champagne in your room on arrival', no where on the package or your confirmation does it state you can swap for afternoon tea.
We are pleased to hear your enjoyed the other aspects of your stay / package.
Kind regards,
Off Peak Luxury
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