Reviews for Ufford Park Resort, Melton, Woodbridge, Suffolk, IP12 1QW

I booked this as a birthday present getaway for me & my best friend. The hotel in the pictures online do not match the current state of the hotel. The hotel decor is tired, unloved and dirty in places. Despite booking months in advance, I ended up in a twin room adapted for a wheelchair user. So everything was at the wrong height. The extractor fan in the bathroom discharged black debris when it was running, all over the toilet or whoever was using the toilet. The waiting time for dinner was excessive - 90 minutes from ordering to eating, but the food when it arrived was delicious. The service in the restaurant was poor. Tables and dirty plates were not cleared in a timely fashion & if you asked for something, it seemed like it was an effort for the staff. The pool had very few chairs and loungers and most of those were without cushions. The spa was the only area that was luxurious. We have complained to the general manager & await his reply.

Very disappointed with the menu in restaurant and overpriced, I got home to discover had to pay for drinks that night, with nobody telling me, had to call hotel to find out what money was taken from my card

I booked this trip for a relaxing few days spa break with my mother.

We came for a luxurious break, we did not feel we received that? The bar told us they were busy and to take a seat and they would come to us. 30 mins later a waiter arrived and we had to get their attention. Over charged in the Spa, had to spend 3 attempts to get our money back. Reception was welcoming, the food was lovely, the booth we sat in was cosy. Lovely location. Restaurant staff very helpful.