Member since 2022
So disappointed
stayed: July 2026
I booked this as a birthday present getaway for me & my best friend. The hotel in the pictures online do not match the current state of the hotel. The hotel decor is tired, unloved and dirty in places. Despite booking months in advance, I ended up in a twin room adapted for a wheelchair user. So everything was at the wrong height. The extractor fan in the bathroom discharged black debris when it was running, all over the toilet or whoever was using the toilet. The waiting time for dinner was excessive - 90 minutes from ordering to eating, but the food when it arrived was delicious. The service in the restaurant was poor. Tables and dirty plates were not cleared in a timely fashion & if you asked for something, it seemed like it was an effort for the staff. The pool had very few chairs and loungers and most of those were without cushions. The spa was the only area that was luxurious. We have complained to the general manager & await his reply.
Back Next review ›
Other UK hotels that may be of interest
North Norfolk
