4* Heritage hotel on Windermere with magnificent lake views
BookMember since 2020
Lovely honeymoon hotel
stayed: June 2021
We stayed for 2 nights in a lake view room that was spotlessly clean & had a lake view. Due to Covid restricting the menus was limited which we were only told about 2 deys before the stay, this was very disappointing as we were looking fine dining. The service was ok in the restaurant , our waiter couldn t pour wine properly & spilled red wine over the table , was a bit frantic in there on one night as there was a wedding going on and staff were stretched (Seems to be the case everywhere though, as had the same thing in another hotel).
On arrival we asked for our pre ordered champagne to be served in the garden , we were told it was in our room but we had arrived before check in time. After asking some one else it was brought to us.
We asked if we could order food in the garden & told no as there was a wedding going on & staff were busy serving! Again , after querying this we were told we could order but had to sit inside!
The next day guests were being served food outside ?
The bar area is very nice & Taylor makes the most amazing cocktails . Please note that you are given a basic wine list (we didn t fancy any of these), we then discovered on day 2 that there was another longer list/ you need to ask for it! A few staff were not wearing masks , one had an exemption lanyard but the others didn t ? One member of staff constantly wore his under his nose. At the time of our stay there was a restricted wedding with under 30 guests, it seems they were also exempt from wearing masks or any other rules as they were going to the bar for drinks with no masks (we were told table service only) , all dancing & not distancing. A bit of a sting when we did none of this at our wedding. The hotel were turning a blind eye & short staffed. On the whole it s a beautiful hotel , but we ve stayed at the Shangrila at the Shard for the same money where the service was far, far better. I would return but only if the rooms were on offer.
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