Member since 2015
Disappointed
stayed: September 2026
The hotel is very nice staff need more training in customer service, breakfast underwhelming small portions and quality issues, considering they advertise it high end poached eggs on Advocado I expect to be fresh not a supermarket pot !! But our biggest upset was check out staff more interested in chatting to 2 ladies in front of us broke of his conversation for 2 minutes to take our key card
We re not even given the did you enjoy your stay then on returning home we found we had been charged for the whole stay for which we had submitted our voucher to you and been assured everything was paid for in advance this took us 24 hrs of telephone conversations with the hotel to rectify with no apologies so it very much soured our wedding anniversary visit as the voucher was a gift I would not want to recommend as I wouldn t want to put a friend or relative through the upset of trying to sort this mess out . With some very unprofessional comments made by reception staff at the hotel
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