Stunning 4* countryside spa hotel just outside London
BookMember since 2011
Totally disappointing for my husbands 60th birthday
stayed: January 2022
I don t know where to start, we arrived and I paid to have an up grade in my room totally disappointing .the house manager rang me and asked if I was happy I said I thought the room would be a lot bigger and with a stylish bathroom in the next five minutes the hotel showed us another room which was good enough!
On time of booking the hotel Did not let us know there was building work going on even when we arrived we was not informed of all the building work going in we could hear it for ourselves! Lots of banging, drilling.The big lounge with open fire place was closed off , cocktail bar was closed. The restaurant where we ate breakfast and dinner the lights were so bright and because of light switch being in the cocktail bar they could nt dim the lights!!
We ordered breakfast in bed , on arrival it looked nice the hotel wished my husband happy birthday but they forgot the milk, orange juice napkins plates for your pastries so a couple of phone calls later and we had everything we needed.
I had a massage in the spa which was lovely, but we wanted to book the spa pool but was told that the builders had cut through one of the pipes so they had to drain pool abs fill and heat!!!
The night of my husbands birthday dinner, I pre booked a bottle of LPR champagne and 2 helium balloons.
I got a phone call in the afternoon saying that they didn t have any LPR??? They offered me a different champagne but I didn t like the one they had no Champagne.
On arriving for dinner the waitress gave us complimentary 2 glasses of rose champagne which was flat !! We stuck to the vodka.
We had afternoon tea which was lovely but not the ambiance I wanted as I wanted next to the open fire etc etc.
We had the wet spa which was lovely, Girls from spa very helpful and nice.
Stayed for 4 nights at this 4 star hotel it was like staying at fawlty towers (showing my age) .
I don t normally write bad reviews but I think this needs to be looked at or they should of shut the hotel for a week.
My husband does alot for me and our beautiful gamily so I wanted to do something amazing for him only to be let down hugely . We made the best of what we had.
There was lots of other little things that happened but as it is the review is long enough and
I m sure they have sorted out the issues now.
Back Next review ›
Other UK hotels that may be of interest
