Stunning 4* countryside spa hotel just outside London
BookMember since 2011
Doing their best
stayed: September 2020
It is possibly not fair to assess a place in time of Covid. The staff, somewhat paired down I imagine, did their best under very difficult circumstances and made us feel welcome. The Spa was not in operation, one of the chief draws to Down Hall.
The room was comfortable, clean and well maintained but no bottled water in the room? One would expect that in a hotel of Down Hall standard.
The breakfast and dinner were OK. Nothing wrong but a very limited choice and of average quality. We ended up choosing the Bar Menu which gave more variety and was much tastier than the limited Set Menu.
The grounds are delightful and well maintained.
I imagine Down Hall gets most of its business from Conferences and large Weddings, both not happening now. The stall are doing their best and were helpful though the wait to be seated and for orders could be very long indeed. Too few staff to mount such an operation but I think the Management are trying to keep going until times improve. Some nights a Service Charge was added to the Dinner bill other times it wasn't. All very haphazard.
So if you want a Spa, gourmet food and very prompt service then don't go to Down Hall at the moment. However for a relaxing break with pleasant surroundings and a staff doing their best under very difficult circumstances and at the good rate offered by Off-peak luxury, it's probably worth a couple of days
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