Stunning 4* countryside spa hotel just outside London
BookMember since 2011
Bad restaurant experience
stayed: October 2019
I booked a one night stay for my wife's birthday. The hotel itself is very nice and the grounds are beautiful. We checked in early and room was ready . I phoned down to reception for the champagne which had been explained it may not be in room as we were early but that was fine - it was brought up to the room in 10 minutes. We had a prestige room which was lovely. My wife said she wouldn't have any treatments this time. The only disappointing part of the stay was the evening meal. We booked for 7.30 - order was taken and the wine brought to table - we didn't fancy anything from the starter but were asked if we would like some olives - I said yes - they never arrived. My wife ordered the rib eye steak and I ordered steak and ale pie from bar menu for main. We saw other people coming in and out of restaurant - it wasn't busy and only about 20 people in there as it was a Wednesday - they all had their food. We finally had ours brought to the table at 8.40 - We started eating it - wife's was luke warm - can only imagine it had been sitting on the side. My pie was hot but vegetables cold. My wife called manageress and it was sent back - she asked for mine to be sent back as well so we could eat at the said time (it wasn't offered). It arrived back after about 10 minutes - still cold. We didn't end up ordering dessert as just wanted to leave restaurant. My wife noticed 10% discrectionary service charge would be added which we would normally pay but because of the bad experience we informed manageress we wouldn't pay. As we left the restaurant we relayed our thoughts and the wine price was waived and we were also brought out a 'Happy Birthday small dessert plate' which we took through to the bar area and finished our wine. All hotel staff are friendly and hotel well maintained and should imagine it is a lovely venue for wedding . All in all a beautiful hotel spoilt by the bad restaurant experience.
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