Stunning 4* countryside spa hotel just outside London
BookMember since 2011
Nice room, great food, service was off for us but we may have been unlucky
stayed: November 2015
We had a nice evening at the hotel but felt that the spa area could have been improved as the shower was in the disabled loo and the changing room door didn't shut properly so you also had to get changed in the loo which gave the experience a very clinical feel. The food was excellent and we really enjoyed our meal, service was friendly although we were brought a cheaper wine than the one for which we asked and were subsequently charged. We didn't get our champagne on arrival so called room service but it was delivered to the next room in error (we actually heard the knock next door and joked that it might be ours) so we waited about 40 min in total before calling again at which point the mistake was quickly rectified and the receptionist apologised. Breakfast was good but service was slow. All in all the room was very clean and comfortable and we enjoyed ourselves but due to the niggles we would probably choose somewhere else with more leisure facilities next time. We would definitely return for dinner and the afternoon teas looked great from what we saw.
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