Down Hall Hotel, Spa & Estate nr Bishops Stortford, East Anglia
Stunning 4* countryside spa hotel just outside London
BookMember since 2011
Overcharged and careless inattentive invoicing
SS, Buckinghamshire
stayed: November 2021
stayed: November 2021
I am still waiting for a refund after challenging my bill when checking out and being fobbed off. Disappointed
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Down Hall Hotel, Spa & Estate says:
Thank you for your review.
We are sorry to hear about the oversight by the hotel on checking out. We have contacted the hotel regarding this and they have advised they have since spoken to you and refunded the discrepancy, for which they apologised for.
We hope the rest of your stay was enjoyable.
Kind regards,
Offpeakluxury
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