Stunning 4* countryside spa hotel just outside London
BookMember since 2011
Disappointing Stay
stayed: December 2017
Thank goodness my wife and I had only booked a 2 night stay. First night we had to have stained sheets, mattress protector and pillow cases changed. The menu selection for our evening meal was especially poor for my wife as we had pre-advised the hotel upon booking that she was a vegetarian with a dislike of mushrooms, goats cheese, blue cheese and aubergines. At least one of those elements formed part of the veggie option on the minimal she was offered was a reduced version of the one veggie option (annoyingly the waitress kept on mentioning fish as an option!). At breakfast my wife asked for a couple of hard poached eggs from the menu they were served up with soft, runny yolks and in the end she unfortunately gave up as the chef did not seem capable of following instructions. Even though the person from house keeping who changed the dirty bed linen said she would report the matter and the waitresses at dinner and breakfast said they would also report the issues reception was aware of these matters which then became an embarrassment when having to explain in front of an audience of incoming and outgoing guests.
Back Next review ›
Other UK hotels that may be of interest
