4* Award-winning Luxury spa hotel near Henley on Thames
BookMember since 2019
Restaurant and staff let the hotel down
stayed: September 2020
I booked three rooms for my partners 30th birthday and had breakfast and lunch included in the price.
The barman made it clear to us that he didn't want to be working there and had been stuck in the country due to Covid, it came across uncomfortable and unprofessional. He made the point multiple times.
We all met for breakfast on Saturday morning and it went wrong from start to finish. It took 25 minutes for any drinks to arrive at the table, including water! We asked multiple times. We all ordered breakfast including cooked breakfasts. This took over 45 minutes to arrived and when it arrived it was stone cold. All eggs were hard boiled after being asked if I would like them runny. Mushrooms were cold and bacon was burnt to a crisp. We let the waitress know it was unacceptable food to serve and we were offered some pastries instead (which took another 10 minutes to arrive). What appeared to be the duty manager actively avoided our table and left his inexperienced staff to deal with the issues.
When checking out I mentioned how bad the experience had been and except for listening we were offered no form of apology or recuperation. Everything had been paid for in advance so we had no choice to accept the bad service but I genuinely was surprised how bad it was for an expensive hotel.
Disappointing for what should of been a very memorable weekend.
Danesfield House Hotel & Spa says:
Dear Joanne,
Thank you for taking the time to leave a review on your recent stay with us at Danesfield House. We are very sorry to see that your stay was not as expected and you found your experience disappointing. We apologize for the issues you experienced in our bar & restaurant and please be assured that your comments will be passed on to our Director of Food & Beverage, so that this may be investigated and improved on.
Once again our apologies and thank you for taking the time to provide us with your feedback.
Kind regards,
Management Team
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