4* Award-winning Luxury spa hotel near Henley on Thames
BookMember since 2019
Awful Stay
stayed: December 2024
We stayed and had the most awful stay. Spoken to hotel only not to receive any support, followed up with an email and hotel are yet to respond, even though it has been over 10 days! Do not book or stay it was an awful experience, with no hot water, spa staff not calm and did not know what treatments we were booked in for, water in spa/pool was freezing cold and unable to use. The bathroom in bedroom mouldy and dusty. The bedroom basic and not comfortable. To add to this police were onsite with a rogue visitor whom they were trying to locate in the property and we felt very unsafe.
offpeakluxury says:
Thank you for your review.
We are sorry to hear that the stay did not meet your expectations.
As you are aware, we have forwarded your complaint to the hotel and will come back to you once we have a reply.
Kind regards,
Off Peak Luxury
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