4* Award-winning Luxury spa hotel near Henley on Thames
BookMember since 2019
A bit like Faulty Towers!
stayed: November 2024
When we arrived it was clear they were under staffed. It took quite a time to be booked-in. Initially we were pleasantly surprised by the room and the view. First thing I did was try to join the WiFi but we couldn t connect. Help from the front desk eventually arrived but to no avail. And still no WiFi when we left three days later! I wasn t able to access the TV in the room either.
I started reading my book but as the day turned into night the room started getting cold. There was no heating thermostat. When checking I was told the heating does not turn on until 7pm, this was at the end of November!! On our way to the bar before dinner we were surprised to see the big and very grand baronial hall empty with a large fireplace showing a sad flickering flame in one corner struggling to get going and throw out some warmth. The next morning after breakfast the relaid hearth was still struggling whilst some brave guests were huddling under blankets- stiff upper lip! Oh, and at various points over the weekend I asked for a light bulb to be changed so I could read my book but this didn t happen!
On the whole this was a very disappointing weekend.
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