4* Award-winning Luxury spa hotel near Henley on Thames
BookMember since 2019
Disappointed
stayed: September 2023
Room and restaurant were good but we had to leave on that first evening after dinner due to circumstances at home, and which I explained to reception staff. Having charged me over 700 for the three night stay ( and we had only sat in our room for an hour) they still insisted on charging for our glass of wine and water. I was not impressed and will certainly not return or recommend.
Danesfield House Hotel & Spa says:
Dear David,
Thank you for taking the time to leave feedback following on from your recent stay. Your comments are greatly appreciated and will be used to help us continue to improve. I will be liaising with the relevant heads of department to discuss how we can best implement your feedback to make improvements for the future. Thank you once again for your feedback, and I hope I will have the opportunity to welcome you back personally in the near future to see some of the improvements we have made.
Kind regards,
Franklyn,
Guest Relations Manager
offpeakluxury says:
We are sorry to hear you had to leave the hotel due to personal reasons.
As you can probably understand the hotel may not have been able to fill your room for those nights at that short notice. Also the cancellation policy does state within 48 hours the booking is non refundable.
If you require any correspondence from us to claim on your travel insurance, please let us know.
Kind regards,
Off Peak Luxury
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