Newly opened boutique hotel near Stratford upon Avon
BookMember since 2019
Burnside Hotel. Near Stratford
stayed: October 2021
Our main complaint about The Burnside is that the room we received bore no relation to the picture provided for that category of room, being much smaller.
We had expected a seating are with 2 comfortable chairs, not one. Indeed, I had discussed this with the agent when booking and paid extra for this comfort.
We had to pay 15 for parking. Surely unnecessary in a rural hotel.
75 was charged to my credit card on arrival and has not been refunded.
On a positive note, the staff were lovely, especially Ahmed and Aminta.
The manager failed to discuss the issue of the room with us despite being alerted by Ahmed.
The food was very enjoyable.
I would be pleased to hear your reaction to these issues
Burnside Hotel says:
Thank you for your review.
With regards to the £75 you have telephoned us and your pre-authorisation issue has been resolved.
The room given to you was indeed an Executive King room. Our hotel is a conversion and as such, no two rooms are alike as all rooms are configured differently. Therefore, sample pictures of our room types will often be slightly different to actual rooms given as it is not possible to have photos of all 24 rooms on the website. However, each room type is comparable with all other room types of a similar grade. E.g. all Executive King rooms have King size beds etc.
Kind regards,
Burnside Hotel
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