Burnside Hotel Stratford upon Avon, Warwickshire & Stratford-upon-Avon

We enjoyed our stay very much, hotel staff very very friendly, efficient, helpful.

Service in the restaurant wasn't very good, we waited quite a long time to be given a desert menu, and then between courses. It would be much better if breakfast was on a buffet/self service basis and we were given an out-of-date yoghurt for breakfast. Waiting staff were 'thin on the ground' so we didn't have the opportunity of letting anyone know. One desert described as apple crumble actually appeared to be apple & blackberry and when I mentioned this, the waiter said 'it is apple crumble but the chef sometimes puts other things in as well' !! I wouldn't have ordered it had I known.

Fabulous hotel, marvellous location. Staff very friendly and helpful, so welcoming. This is the cleanest hotel we have ever stayed in, nothing looks used! Housekeeping excellent. Food delicious, service first class. Room very comfortable, lovely bathroom. Would recommend to anyone and we will certainly be returning.

Three couples staying for a break in Stratford.

On arrival we were welcomed by a friendly receptionist. Our room was on the ground floor, which was ideal as we had a 4 month old baby with us, however the view from the room was the carpark. Whilst having a welcome drink in the bar, we heard another resident speak with reception about lack of hot water. He was advised of would be available in 20 minutes. We later found that we also had no water, but did not find out until already in the shower. Spoke to reception about the lack of hot water and were advised it was a pressure issue, which would be fixed by morning. There was still no hot water by the time we checked out. We were offered somewhere else to have a shower but it was too late by then. Food in the restaurant was nice but seemed limited choice and overpriced. Given its a 4 star hotel, we feel we should have been advised on arrival that there was no hot water and then we could have made a decision as to whether to change the date. Luckily we hadnt travelled far and were heading straight home on the Sunday. They did clear the bill on Checkout which was appreciated.