Newly opened boutique hotel near Stratford upon Avon
BookMember since 2019
Hotel Stay
stayed: February 2023
On arrival we were welcomed by a friendly receptionist. Our room was on the ground floor, which was ideal as we had a 4 month old baby with us, however the view from the room was the carpark. Whilst having a welcome drink in the bar, we heard another resident speak with reception about lack of hot water. He was advised of would be available in 20 minutes. We later found that we also had no water, but did not find out until already in the shower. Spoke to reception about the lack of hot water and were advised it was a pressure issue, which would be fixed by morning. There was still no hot water by the time we checked out. We were offered somewhere else to have a shower but it was too late by then. Food in the restaurant was nice but seemed limited choice and overpriced. Given its a 4 star hotel, we feel we should have been advised on arrival that there was no hot water and then we could have made a decision as to whether to change the date. Luckily we hadnt travelled far and were heading straight home on the Sunday. They did clear the bill on Checkout which was appreciated.
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