Luxury country house hotel with award-winning restaurant
BookMember since 2018
Peace and Quiet
stayed: October 2018
Overall we found the hotel good.
On our 2nd night I had an unpleasant experience in the restaurant, I found the menu rather limited (I don't eat fish or offal) and so I ordered the chicken and bacon salad. The chicken looked and tasted nothing like chicken. It was rubbery and tasteless and I think it was not a fresh chicken breast but a preformed one. I could not find any bacon in the salad. I told the waiter of my concerns, he argued with me (loudly) and at my request removed my main course. I was still hungry so requested the cheese course. I was nowhere the 30 allowance for dinner but was nevertheless charged 8 for 6 wafer thin biscuits, 3 tiny bits of cheese and NO butter. Also the septic tank was fairly smelly (I know that's no ones fault ) but thought you would like to be aware of this. Pool was good.
Widbrook Grange says:
Dear Mrs Wheeler,
Thank you for taking the time to provide your valuable feedback. It is deeply disappointing to read your review and learn that your experience fell short of meeting expectations.
In response to your comments about your dining experience, we can assure you that we do not use offal as an ingredient in any of our menus and have a variety of meat dishes available such as duck, steak, beef burger, lamb, ravioli and salads. Our chefs use fresh chicken breast, and use a suvee bath to cook the chicken to ensure it is tender and moist. We do not pan fry chicken. Portions are vacuum packed for maintaining freshness and our bacon is thinly sliced until crispy mixed with salad leaves.
A cheeseboard includes homemade fig chutney with butter available on request. Your package entitled you to £30 dinner allowance per person, if you exceeded this allowance you are required to pay for extras on departure. We can only apologise if you were charged extra by mistake and will happily refund you if a copy of receipt is provided.
Please accept our apologies for the disturbing smell you experienced. Since your stay we have liaised with a specialised engineer to investigate the root of the problem.
Once again, thank you for sharing your insightful comments and it is our hope that you will allow us another opportunity to impress you in the near future.
Warm regards,
Hakan Tiryaki
General Manager
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