Luxury grand home hotel centrally located in the Cotswolds

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Great staff but...

The staff at The Wood Norton were wonderful - friendly, helpful and professional. However we wouldn't visit again. Our room in Pear Tree Mews was unbearably hot due to central heating pipes running around the room, making it very uncomfortable. When we told Reception about this we were immediately offered another, better, room. Unfortunately this room was above the staff smoking area, so when we opened the window our room filled with cigarette smoke. The lamp didn't work independently from the main light, which was annoying if we had to go to the loo in the night. The shower drain was also blocked and flooded the bathroom. We didn't mention these things as we had already complained. The food was excellent, although a bit too rich for our tastes. Portions are huge.

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