Member since 2023
Good stay which failed at the final hurdle, booking out
stayed: June 2026
Firstly I have already sent a complaint email regarding our stay. Not had a reply as yet.
We had a lovely stay at the hotel, rooms lovely, spotlessly clean. Restaurant, on average good food, odd thing could have been better but good quality overall. Some staff lacked some training not offering/asking about tea/coffee one morning.
Checking out we were incorrectly billed, receipts forwarded with complaint email last week and unfortunately the gentleman on Reception just said I had signed the bill you will have to pay. Unfortunately I did not check restaurant receipt as we had all had 2 courses each, as instructed. We were embarrassed at Reception where people were waiting to book out which spoilt our stay.
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