Member since 2023
Mixed experience
stayed: April 2026
A very difficult review to write as day 1 was an excellent experience from check in to restaurant for dinner and breakfast. However day 2 was very different.
Day 2 Breakfast was awful. At approximately 0745 there were no pastries (croissants etc) , no yoghurts, no fried eggs. After asking twice eggs appeared and a waitress asked what yoghurt I wanted. I asked for a choice as had been available on our first morning. This didn't work so in the end we gave up.
Our worst experience was at checkout. We asked the receptionist if we could make a purchase from one of the display cabinets - after ignoring me and serving the couple in the queue behind us I asked again. He then called the next guest in the queue to be served ahead of us. When I asked why we were not being served in order he said that he did not sell good from cabinets at checkout times Why is this not advertised or why is there no member of staff to assist?. After a very rude encounter with the man on reception and I should add very sympathetic support from guests also awaiting checkout (behind us and embarrased) we gave up and left without the purchases. A very dissappointing encounter and one one which left us sadly in no doubt that we would not return to the Old Swan again.
A great pity since the Hotel was lovely, immaculately clean and the majority of staff very helpful.
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