Member since 2023
3 star review
stayed: April 2026
Unfortunately we were not informed by you or the hotel that the residents lift was out of action. The service lift was available as we booked in with suitcases and we were guided through the back alleyways of the hotel to access this with a member of staff.
As we were on the 3rd floor (along with most of the other residents) this was very difficult particularly as my husband of 78 is waiting for a referral to both a neurologist and for MRI to legs.
When I explained I understood other residents had been offered compensation for the lift not working; I was told by the desk manager that this was not their fault but mine for having booked through your site rather than contacting them direct. I found this rather unbusinesslike as well as rather negative for all concerned.
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