Member since 2023
Lovely hotel, poor restaurant service overall
stayed: July 2023
Unfortunately parking on arrival was chaotic as car parks closed due to a previous function. We had not been pre warned despite my call a few days earlier about parking.
Restaurant service on the 1st night (monday) was appalling. Struggled to get staff attention. Took 2 hours to get one shared starter and 2 mains. Finally waived down a waiter for dessert/ coffee and told no one knew how to work it!
The same answer asking for the bill. Breakfast on tues similar . No menus, no explanations of fare and waited 15 mins for tea/ coffee. After that we dined out . Breakfast improved for last 2 mornings
On the plus side the room and standards excellent. Checking out and discussing above staff suitably apologetic and waived the added 10% service charge .
Back Next review ›
Other UK hotels that may be of interest
