Ultimate luxury - 5 star hotel in Sussex
BookMember since 2018
Overnight stay
stayed: October 2017
We have stayed at south lodge previously and rated it highly however this time was not as good. The room was of high standard and staff in the bar were polite and helpful. On arrival the reception staff asked for the full amount of money for the stay when we had paid off peak luxury, we understood the need to have a bank card registered for incidentals however we noted they still charged us for the room. When this was pointed out she told us she had cancelled it, clearly did not know what she was doing as she put the full amount on the card again which was showing on online banking, it took over a week for it to be sorted by my partner. When we went for dinner that evening the table was so wobbly it almost felt as it would tip each time we either leant on it or put a glass down. My partner asked if we could move and was asked by the waiter what did we expect him to do! He fiddled about trying to prop the table up but eventually moved us to the next table. Attitude not something we expected he remained off hand for the rest of the evening. Two incidents spoilt the stay which we had high hopes for
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