19th Century Country Hotel & Spa, perfect for exploring the Peak District

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Failed to meet expectations

Booked through Offpeakluxury.com for 1 night on Valentines Night including DB&B and a free glass of Prosecco (still waiting for this!).  Hotel busy on arrival with wedding and other guests. Told that the earliest booking for dinner was 9.00pm. Advised we should have booked in advance. No indication of the need to do this from Offpeakluxury.com. Went down for dinner at 9.00. Restaurant very busy and table not ready. Once seated we waited for over 30 minutes for someone to attend to us. Had to waylay staff to get attention.
Food was ok but the service was not up to scratch and spoilt the experience. Staff were working hard but there simply was insufficient numbers to cope. It was suggested that since it was Valentine's night we should have booked a table in advance. Well perhaps since it was Valentine's Night the hotel should have booked more staff in advance. Disappointing!

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