Reviews for Tophams Hotel, Belgravia, SW1W 0LU

We booked the Sparkling London Break, which included early check in, a bottle of Prosecco in our room on arrival, unfortunately due to problems with public transport we arrived two hours later than we had expected so we were looking forward to having a glass of Prosecco in our room when we finally arrived. Once in our room no bottle of prosecco had been left not in the fridge not on the desk. We left our case in the room and on our way out asked reception about our missing bottle she asked what time we would be back! We had absolutely no idea, she told us to go to the bar when we returned. We arrived back at approximately 10.00pm we asked at the bar where the bar man got a tray put two glasses and a bottle of Prosecco, we then had to carry the tray to our room, this is not the service we were expecting when we booked this sparkling London break, we opened the Prosecco but unfortunately, we had had a long day and could not keep awake to enjoy it, we were so disappointed.

Excellent

Enjoyed our stay at the hotel. Staff could do with being a bit more friendly and less formal as its a small hotel and most staff lacked good customer service.

Easy to find from our arrival at Victoria coach station nice selection of individual cafes, bistros, restaurants nearby. Nice area but also quiet. Easy to access underground or walk to sights. On arrival at hotel the Receptionist couldn t find our booking not been sent through by Off Peak Luxury.. we had to wait in the bar until it could be sorted and luckily rooms were available offer was very good value. Room and bathroom a very good size for London. Sweet little bar area. Nice continental breakfast provided in the restaurant you could pay extra for hot items but we didn t bother as continental more than adequate l the only annoying thing was air conditioning to all bedrooms not working so a very hot night.