Member since 2021
Arrival tricky but sorted by reception staff
stayed: May 2024
Easy to find from our arrival at Victoria coach station nice selection of individual cafes, bistros, restaurants nearby. Nice area but also quiet. Easy to access underground or walk to sights. On arrival at hotel the Receptionist couldn t find our booking not been sent through by Off Peak Luxury.. we had to wait in the bar until it could be sorted and luckily rooms were available offer was very good value. Room and bathroom a very good size for London. Sweet little bar area. Nice continental breakfast provided in the restaurant you could pay extra for hot items but we didn t bother as continental more than adequate l the only annoying thing was air conditioning to all bedrooms not working so a very hot night.
Tophams Hotel says:
Dear Guest,
Thank you for your detailed review! We're pleased you enjoyed the convenient location, quiet atmosphere, and nearby dining options, as well as the spacious room and bathroom. It's great to hear you found the continental breakfast adequate and appreciated the value of your stay.
We apologize for the inconvenience with the booking mix-up and the air conditioning not working—it's certainly not the experience we aim to provide. Your feedback is valuable, and we'll work to ensure these issues are addressed for a smoother experience in the future. We hope to welcome you back for an even better stay next time!
Kind Regards,
Irina
Assistant Manager
offpeakluxury says:
Dear Mrs Martin,
I'm sorry to hear that the hotel did not have a record of your reservation.
I can confirm that the booking details were sent through to the hotel and this was acknowledged/confirmed by the hotel on the 22nd February at 15.38pm.
However, I'm pleased that they were able to rectify the issue and that you had an enjoyable stay.
We hope to be able to assist you with a future booking.
Kind regards
Off Peak Luxury
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