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The Wordsworth Hotel & Spa
The Wordsworth Hotel & Spa Grasmere, Lake District

4* hotel & spa set in the heart of the pretty Lake District village of Grasmere

 
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Member since 2012

Coronavirus - how you are kept safe at The Wordsworth Hotel & Spa

Please note that the Dove Bistro is temporarily closed.

A lot has changed over the last few months and your safety, and that of the teams is, as always, the paramount objective.

To ensure everyone's safety they're having to do things a little differently around the hotel these days. In line with government guidance, we are implementing a range of social distancing measures to create a safe and hospitable environment for everyone who passes through the doors.

In a world of 'new normals' they believe there's still a place for a little indulgence and escapism. While closed, they have been reviewing our policies and procedures, completing thorough risk assessments on all aspects of how they will operate and the teams are being trained to deliver safe hospitality that feels as warm and welcoming as always.

If you would like more information on the safety procedures please feel free to ask.

They politely request that if you are displaying any symptoms of Covid-19 that you call to postpone your stay.

Government Guidance

They are following government guidelines and completing necessary risk assessments on all aspects of how we will operate. Teams are being trained to deliver safe hospitality and they'll be completing certification, once confirmed, to validate our policies. Due to the developing nature of the situation and the guidance issued, they are continually updating and reviewing our policies so information you receive at the time of booking may be out of date by the time you stay at the hotel.

The teams

Before they open, every member of staff will be trained in new health and hygiene procedures. They're implementing new policies in the workplace to prepare for our teams return to work and guest-facing members of staff will be supplied with the necessary PPE to include face masks and gloves. In addition, they are  in touch with our key suppliers to ensure that their practices also adhere to their high standards on health and hygiene.

Before you arrive

The Reservations team will be in contact prior to your arrival to discuss your stay and ensure we have the necessary information to make check-in as straight forward as possible, thereby minimising unnecessary contact on arrival. If you have any special requirements please let us know before you arrive so we can make the necessary preparations with everybody's safety in mind.

On arrival

They've updated our check-in and check-out procedures to promote social distancing and minimise contact with staff and other guests.

Please note that check in time is now 4pm.

For everyone's peace of mind, all guests are requested to check their temperature before leaving home. We ask that anyone recording a temperature of 38 degrees or above remains at home and postpones their visit please.
Perspex partition screens are in place at Reception and check-in staff will be wearing protective gloves. The furniture in the hotel lobby has been rearranged and marked out to allow social distancing for people using this area.
Regrettably, in line with a reduced-contact experience, they will not be routinely assisting with guest's luggage or showing guests to their rooms.

During your stay

Where possible, one-way systems are in place around the hotel, as well as signage and floor markings to remind our guests and our teams to maintain a two-metre distance when moving around the hotel.
They've scaled up our already robust housekeeping operations throughout the hotel and will be regimentally disinfecting all surfaces to prevent the spread of pathogens. You'll be seeing a lot more of the vigilant housekeeping teams who will be deep cleaning the hotel common areas regularly throughout each day.
They have installed automatic hand sanitisers at stations throughout the hotel and politely ask that you use the hand sanitiser each time you enter the hotel and upon entering dining areas. Guests are also reminded to wash their hands regularly.
Where possible, guests who are staying at the hotel are requested to use the bathroom in their hotel bedroom to reduce contact with other people using the toilets in the common areas.
They have a lift at the hotel which guests are welcome to use, one person at a time, or one family group at a time only. The lift will be regularly sanitised, and signage in place to remind guests to follow safety guidance.

Guest bedrooms

Every guest bedroom and bathroom will be fully sanitised and sealed before each new guest's arrival. All bed linen, towels and robes are professionally cleaned on a high heat.
To prevent contamination, our Housekeeping teams will not be servicing guest bedrooms mid-stay or providing a turn-down service.
All in-room consumables, including toiletries, tea and coffee trays and slippers will be replaced before each stay.

Dining at the Hotel

They are lucky to have lots of outside space at the hotel and, while the weather permits, you'll have the option to dine outdoors in the fresh air, should you wish.

They have made some changes to our dining rooms to allow a clear two-metre gap between each table. To maintain social distancing, they will not be offering drinks at the bar but will be offering a full table service – or room service if you prefer. They will request that guests book a time slot for their menu to help spread the flow of diners.
Breakfast will be served at your table (or to your room if you prefer) and we won't be offering a buffet service. We will be asking guests to pre-order their breakfast the evening prior so that we can have breakfast delivered to your table at an agreed time.
The menus have been pared down to allow us to operate our kitchens with fewer members of staff and adhere to social distancing within our teams. Rest assured; we've not lost the classic dishes that we know you love nor the quality that we're renowned for. You'll still enjoy food that is beautifully presented, generous in size and of high quality, reflecting the best of regional produce. In addition, we'll be taking pre-orders so that we can sterilise your specific table and all necessary tableware ready for your meal.
To minimise the spread of infection, They have removed linen napkins in favour of disposable alternatives. In addition, we'll be making our menus available electronically to minimise the use of paper.

Spa

Our indoor swimming pool is currently open to hotel residents only. Guests are invited to pre-book a swimming lane in one-hour time slots between the hours of 9.00 am and 7.00 pm, with last admission at 5.45 pm.  The jacuzzi will be open for use by members of the same household at any given time. Guests will be able to use the jacuzzi within their allocated swimming time slot. 

Check Out

Please note that they are only able to accept debit and credit cards for the foreseeable future to avoid the increased risks of handling cash. Credit card machines and other shared devices will be regularly sanitised.
Your room bill will be emailed to you on the morning of check-out, or alternatively we are able to print you a copy of your bill if you prefer. 
Guests will simply need to deposit their room key in the designated box at Reception, since we can automatically take payment for your stay using the debit or credit card details which we hold on file.

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