Luxury Cotswolds country spa hotel with award-wining dining
BookMember since 2012
Luxury break
stayed: January 2024
We have been before and loved it . Was our wedding anniversary so special occasion. We had recently lost our much loved border terrier and were looking forward to enjoying the embience of the hotel s facilities. We hadn t been properly informed regarding the extent of building work before our arrival otherwise we would have changed our booking . Bedroom/ main bar / lounge and reception had all been moved . We were meant to be staying in a bedroom in the main house . The restaurant was noisy with drilling etc so enbience was poor. The staff were fantastic as usual were trying to do the best they could under the circumstances.. It was 550 for two nights which under the above circumstances was not acceptable in our opinion .
The Greenway Hotel & Spa says:
Dear Mrs. Barkwith,
Please accept our sincerest apologies for the challenges faced with your recent stay with ourselves, we are currently undergoing some renovation works but every effort has been made to ensure this doesn't impact our guest experience sadly on this occasion that clearly hasn't been the case.
By way of an apology I would like to invite you back to the hotel as my guest to redo the experience and hopefully restore your faith.
Kind regards,
Craig Routledge
General Manager
offpeakluxury says:
Thanks for your review.
We are sorry to receive your comments, we did send an email to all customers informing them that work was being carried out on the reception area, bar and lounge and that an alternative bar/lounge is provided and that the hotel check in will be through the Spa entrance.
We didn't receive a repy from you asking to amend your stay to another hotel.
We have sent your comments to The Greenway Hotel & Spa
Kind regards,
Off Peak Luxury
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