Member since 2019
Very Bad Room Very Unhappy
stayed: October 2023
Bedroom was in the attic, up very steep and narrow stairs, very difficult to navigate. Room tiny, so small sink in bedroom and no storage space. Had to wade through luggage on floor Went home a day early. As we left we saw other bedrooms on lower floor which were lovely.
Felt we had been shoved in a bucklet list room. Will noy use your service again
offpeakluxury says:
Thank you for your review.
We are sorry to hear that the stay did not meet your expectations.
The room booked was a Double room which was allocated. The hotel does have upgraded rooms as well, Executive room, Character suite and Family rooms, which might be the rooms you saw.
We would always recommend letting the hotel know if you are not happy with the room and they may have been able to allocate another one for you.
We have checked the other reviews and they are mostly very good, but thank you for your feedback, which we will now monitor.
Kind regards,
Off Peak Luxury
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