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Reservations Agent - UK luxury hotel booking agency

Full time - 5 days a week to include 1 weekend every 2 or 3 and some evenings. Flexibility will be required.
c £20,250 p.a. starting, rising with experience.

The Role

Offpeakluxury specialises in romantic and luxury short breaks at UK hotels. We are looking to expand our team of passionate hotel enthusiasts who deliver the highest level of customer service of any hotel booking service in the country. This is an opportunity for dynamic individuals with great communication skills and a can-do, go-getting attitude, to play a vital role in our daily customer services functions.

This is a work from home position with potential for progression for ambitious and talented candidates. Candidates must be able to demonstrate they have a suitable environment for working from home without interruptions or background noise. You will also need a good broadband internet connection.

This is a full time role working 5 days a week, to include 1 weekend out of every 2 or 3, and some evenings.

Key elements of the role include the following:

We want our reservations team to know our hotels personally so you will need to be willing to do quite a bit of travelling in the UK to visit hotels. You will get plenty of opportunities to stay in them too, taking your partner or a friend.

In addition to the above, we are looking for candidates who understand that we are a small team and a rapidly changing company who just want to provide a great service to customers and hotels. You therefore need to be flexible enough to "muck in" with whatever tasks are important on any given day.

Candidate requirements

The people we are looking for will most probably have experience of working in the hotel or travel industry, but applications are welcome from any candidate who can demonstrate a very strong track record in customer service and a keen interest in luxury hotels. In addition, you should also have:-

The rewards

  • A competitive salary c £20,250 p.a. starting, rising with experience
  • No commuting time and expense, and no need to buy clothes for work.
  • Company contribution to an approved pension scheme.
  • Generous annual holiday allowance of 30 days including bank holidays or substitute days if you are working on a bank holiday.
  • The opportunity for regular stays in luxury hotels around the UK as part of our staff training and product review program*.

    *This is optional. We pay for the stay but not for your time or travel costs, and in return expect you to make notes and provide some detailed feedback on your return.

    Applications must include a CV and covering letter to This should explain why you are suited to the role and the working environment you would have in your home.

    To apply

    Please send an email to explaining briefly why you think you would be suitable for the position.

    Closing date for applications is Wednesday 7th April, 2021