Member since 2013
Delightful Hotel
stayed: July 2014
Before we booked this hotel we had read all the reviews and already had an idea of what to expect. We arrived early afternoon and was shown to our room which was very nice but was directly positioned over the main entrance door and quite a loud water fountain. When we originally booked with Offpeak luxury breaks we were on the offer of being upgraded to a superior suite, this room was definitely not a suite. When I went to reception to complain that we were not happy with the room we were told that all the superior room were full and it was down to the hotels discretion weather you were upgraded or not, I was not very pleased with this explanation as we were staying for 6 days but later the receptionist came to tell us there would be a superior room free the next day which was exactly what we were expecting. Apart from this start to the holiday loved the hotel, the food was some of the best food we had ever had in a hotel and the staff were fantastic. We loved the coastal walks and all the surrounding countryside. I think this hotel is great for adults but think children would feel a bit uncomfortable here, didn't see one child whilst we were there.
offpeakluxury says:
Thanks for your review, we're delighted to hear you had a good time.
The offer you booked included, as many of our packages do, "a complimentary room upgrade on arrival, subject to availability". What this means is that if a better room is available on the day you arrive, then you will be upgraded. Hotels are often fully booked however, so these upgrades should be looked on as a bonus, you should never expect an upgrade when the offer is worded thus.
The rooms are Orestone are very individual and it pays to have a good look at the pictures and let us know if you have a preference. We can't guarantee a particular room, unless you book the hot tub offer, but we will always do our best for you and will get customers in their requested room more often than not.
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