Reviews for Old England Hotel and Spa, Cumbria, LA23 3DF

Not sure what it would be like in peak season could see it being very busy, just for where it is.

Stayed for two nights would not return. PROS Fabulous staff, great spa treatment, fabulous location dog friendly CONS Very average breakfast, I have never been anywhere that expects you to pay a supplement for smoked salmon and scrambled eggs or eggs Benedict.. Breakfast on the second morning there was only one member of staff on duty due to staff sickness, the poor lady was at her wits end trying to serve 40 people. A manager should have stepped in to help if no one else was available. Quality was on a part with a Travelodge not what I would expect from a hotel that rates itself as 4 star. Bedrooms and public areas are very tired and dates. Bathrooms don t even give you any toiletries, a generic shower gel nailed to the wall and a small bar of soap doesn t scream luxury to me. Scuffed furniture marks on carpet, gaffer tape holding bits of carpet down in central areas the whole place needs a refurb. The restaurant is very dated as well. We had the other car menu on the second night which was absolutely delicious, but phenomenally expensive i.e. mains upward of 30 before sides. Sneakily they don t put any prices on the menu that is in reception so you re sitting duck. Only 4 cocktails on the bar menu and no training for the young staff to make anything new, I did however teach one how to make a negroni also the wine list is awful. I have stayed in a few of peak luxury hotels and this was the worst one, the location is incredible, but the hotel is average at best

this was our second stay at the hotel. our food was cold, no waiter to ask for help, had to walk into reception carrying my plate with meal on it to ask for it to be warmed up. initially, we waited almost 45 minutes for our meal after we ordered. another guest complained about his meal and the waiter was arguing with him..not a nice experience at all

We were on a four day break and just wanted to relax. The staff were wonderful couldn t do enough for us from the minute we checked in. The restaurant had views over the lake and was very pleasant to sit and enjoy the excellent food.

We have stayed at the Old England Hotel before and it is in a great position, handy for everything, but needs updating slightly.